Business Process Management at UC Berkeley
Most operational problems aren't caused by bad people or bad intentions. They're caused by processes that evolved organically over time, without the documentation or structure needed to keep them running efficiently and continuously improved.
Business Process Management is the discipline of understanding, improving, and governing how work gets done. It gives organizations a common language for talking about their operations, a structured way to identify and fix problems, and the practices needed to sustain improvements over time.
At the BPMO, it's at the center of everything we do. We use Lean and Six Sigma tools where the rigor is warranted, and simpler approaches when it isn't. And we're building the capability for teams across campus to do this work themselves, because the goal is a culture where every team has the tools, the knowledge, and the confidence to continuously improve how they work.
This work matters because inefficiency has a real cost. It slows down service delivery, creates frustration for staff and the people they serve, and diverts resources away from the university's core mission.
Explore the lifecycle below.
